You can now open a ticket with us though our Fairhope 311 ticket system. 

New water rates for customers of Fairhope Utilities went into effect on November 1st for residential and irrigation services. While the base rate remains the same, the rate for customers using more than 7,000 gallons per month has risen.

We have resumed irrigation meter installations. Customers with Fairhope sewer services can obtain an irrigation meter for an $800 tap fee plus a $20 service deposit. To set this up, stop by City Hall or the Public Utilities building, pay the fee and installation will be scheduled. For questions, call 251-928-2136.

The Water and Sewer Department administrative offices are located at 555 S. Section Street in the Public Utilities warehouse. The offices are open Monday through Friday from 7 a.m. to 4 p.m. Service is available 7 days a week, 365 days per year. New services and reconnects are handled by the Meter Department located at City Hall, 161 North Section Street. City Hall is open from 8 a.m. to 5 pm., Monday through Friday. You may reach them by calling 928-2136.

Fairhope’s Water Department dates to 1916 when a “modern” steel water tower was installed behind the city hall (now the Fairhope Museum of History). Prior to that, from Fairhope’s founding in 1894, residents relied on a town pump located in the middle of the intersection of Fairhope Avenue and Section Street.

Today, Fairhope’s Water Department is the largest supplier of water in Baldwin County, with nearly 17,372 hookups, serving an estimated 40,000 people. The City operates five water towers with 6.6 million gallons of storage and pumps an average of 4.6 million gallons of water a day from ten wells, all drawing from a vast underground aquifer. The Department also maintains 65 lift stations and one waste water treatment facility.

Water Connection Rates/Fees

Sewer Connection Rates/Fees

Water Conservation Information

2023 Annual Water Quality Report [PDF]

Mobile Baykeeper Fly Creek Water Quality Report [PDF]

Lead and Copper Plan with Materials Inventory [PDF]

Sewer Capacity Study [PDF]

Standard Specifications for Constructing Sanitary Sewer and Water Facilities [PDF]

Frequently Asked Questions:

Q: How can I have my drinking water tested?
A: If you need additional testing of your water there are state certified labs in Mobile that can assist you.

Q: How do I report a blocked street drain, broken water main or broken manhole cover?
A: Customer service calls for reporting outages or other services are accepted from 7 am to 4 pm at 251-928-8003 after hours call the Fairhope Police Department at 251-928-2385. The Water and Sewer Department has employees on call 7 days a week, 365 days per year.

Q: What is the process for replacing a septic tank with a sewer line?
A: The process is to call the Fairhope Public Utilities, Water & Sewer Department to ensure that sewer service is available before hiring any contractors. You may call 251-928-8003 for assistance. 
 

For additional information,  please use our 311 System

For Billing or payment inquiries, please use our 311 System

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