You can now open a ticket with us though our Fairhope 311 ticket system.  

The City of Fairhope is fortunate to own its utilities, including electric, natural gas, water and sewer. This arrangement dates from the town’s earliest days when Fairhope was one of the first towns in the region to offer public water. Services expanded when the town began providing electricity in the 1940s and natural gas in 1950. 

Today, these city departments serve more than 20,000 customers, not only in Fairhope, but from Bay Minette to Fish River. The City of Fairhope is committed to providing quality utility services to its residents and beyond. By owning our own utilities, we are able to keep costs low, provide necessary safeguards to protect the environment, and react quickly and efficiently to customer needs.

For additional information,  please use our 311 System

For Billing or payment inquiries, please use our 311 System

• Direct Payment Authorization Form
• Ask us a Question About Billing
• Report an Issue
• Request For Water Leak Adjustment
• Pay Your Utility Bill Online
• Service Termination Form
• Commercial Meter Deposit Form
• Residential Meter Deposit Form
• Irrigation Meter Deposit Form
• Garbage Cost Reduction Form for Residents in Housing Units
• Garbage Fee Exemption Form Based on Household Income

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The City of Fairhope contracted with Jackson Thornton to do a cost-of-service study for all four public utilities. The following presentation was presented at the October 28, 2024 City Council work session.

Cost-of-Service Study For All Four Public Utilities